Incident Update: [Title]【免费下载链接】knowledge-work-pluginsOpen source repository of plugins primarily intended for knowledge workers to use in Claude Cowork项目地址: https://gitcode.com/GitHub_Trending/kn/knowledge-work-pluginsSeverity:SEV[1-4] |Status:Investigating | Identified | Monitoring | ResolvedImpact:[Who/what is affected]Last Updated:[Timestamp]Current Status[What we know now]Actions Taken[Action 1][Action 2]Next Steps[Whats happening next and ETA]TimelineTimeEvent[HH:MM][Event]**模板要点拆解** - **状态机**Status 字段限定了四个枚举值——Investigating调查中→ Identified已定位→ Monitoring监控中→ Resolved已恢复。这实际上是事故生命周期的标准化表达任何时刻都能用这四个词回答事故现在处于什么阶段。 - **Impact**明确谁/什么被影响对应 triage 阶段的识别结果。 - **Current Status**只写当前已知事实what we know now呼应Keep updates factual原则。 - **Actions Taken / Next Steps**形成已做/将做的闭环Next Steps 需给出 ETA。 - **Timeline**以 HH:MM 粒度记录事件既是本次更新的流水账也是后续复盘重建时间线的第一手素材。 该模板可直接在事故群/作战室中复用也可作为公司内部事故沟通的统一格式。 ## 输出模板二无指责复盘报告Postmortem 事故解决后技能会生成完整的复盘报告模板全文如下 markdown ## Postmortem: [Incident Title] **Date:** [Date] | **Duration:** [X hours] | **Severity:** SEV[X] **Authors:** [Names] | **Status:** Draft ### Summary [2-3 sentence plain-language summary] ### Impact - [Users affected] - [Duration of impact] - [Business impact if quantifiable] ### Timeline | Time (UTC) | Event | |------------|-------| | [HH:MM] | [Event] | ### Root Cause [Detailed explanation of what caused the incident] ### 5 Whys 1. Why did [symptom]? → [Because...] 2. Why did [cause 1]? → [Because...] 3. Why did [cause 2]? → [Because...] 4. Why did [cause 3]? → [Because...] 5. Why did [cause 4]? → [Root cause] ### What Went Well - [Things that worked] ### What Went Poorly - [Things that didnt work] ### Action Items | Action | Owner | Priority | Due Date | |--------|-------|----------|----------| | [Action] | [Person] | P0/P1/P2 | [Date] | ### Lessons Learned [Key takeaways for the team]【免费下载链接】knowledge-work-pluginsOpen source repository of plugins primarily intended for knowledge workers to use in Claude Cowork项目地址: https://gitcode.com/GitHub_Trending/kn/knowledge-work-plugins创作声明：本文部分内容由AI辅助生成（AIGC），仅供参考